设计数字患者体验:数字健康设计框架
Tingting Wang1, Haiou Zhu2, Shuxian Qian1
1Human-Centered Design Department, Faculty of Industrial Design Engineering, Delft University of Technology, Delft, the Netherlands.
Applied ergonomics
|April 30, 2024
概括
人类因素 (HF) 是高质量的数字健康 (DH) 解决方案的关键. 本研究概述了DH设计阶段,挑战和提高数字患者体验 (PEx) 的策略.
科学领域:
- 人与计算机的交互
- 数字健康设计数字健康设计
- 患者体验 患者体验
背景情况:
- 数字健康 (DH) 提供了好处,但带来了风险.
- 人类因素 (HF) 对可接受和高质量的DH至关重要.
- 设计师咨询对于改善DH设计实践至关重要.
研究的目的:
- 调查一般的DH设计流程.
- 识别DH设计中的挑战.
- 确定改善数字患者体验 (PEx) 的策略.
主要方法:
- 与24位设计专业人士进行半结构化采访.
- 对转录和消灭身份的采访数据进行主题分析.
- 使用ATLAS.ti进行数据分析,使用三个编码器.
主要成果:
- 确定了八个DH设计阶段,分为四个阶段:准备,问题思考,问题解决和实施.
- 详细介绍了十二个设计挑战 (上下文,实用,管理,商业).
- 记录了设计师用来克服挑战的八种常见策略.
结论:
- 提出一个数字健康设计 (DHD) 框架,以加强数字PEx.
- DHD框架概述了每个阶段的设计成果,活动,利益相关者,挑战和战略.
- 旨在通过结构化设计改善整体的数字患者旅程.
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