患者满意度和医疗保健利用率与虚拟护理的过渡在一个多学科的减肥治疗计划
Lindsay Miamen1, Vasundhara Mathur1,2, Meghan Ariagno1
1Department of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Obesity surgery
|April 30, 2024
概括
在大流行期间,在代谢/腹腔外科手术 (MBS) 计划中,虚拟访问 (VV) 显著增加,显示出高患者满意度. 然而,患者更喜欢与医生 (MD) 进行面对面的访问,这表明混合护理模式是最佳的.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 手术创新 在外科创新.
- 远程医疗的采用 远程医疗采用
背景情况:
- 随着COVID-19的流行,医疗保健领域的虚拟访问 (VV) 的采用加速了.
- 对VV对代谢/腹腔外科手术 (MBS) 计划的影响仍未得到充分描述.
研究的目的:
- 分析在门诊MBS程序中虚拟访问的利用率,完成率和患者满意度.
- 为了比较虚拟护理趋势,在流行病前,流行病期间和当前状态.
主要方法:
- 从三个时间点的多医院门诊MBS计划中检索了预约数据.
- 按医疗保健提供者 (医生,营养师,心理学家) 和类型 (VV,亲自) 分类的预约.
- 分析了预约完成率和分布式患者满意度调查.
主要成果:
- 预定的VV从大流行前的0.5%增加到大流行期间的81%,稳定在77%.
- 完成的VV增加了所有提供者,特别是营养师,整体上改善了不出现率.
- 超过90%的患者报告了积极的VV体验,更喜欢VV的营养学家和心理学家,但对MDs的亲自访问.
结论:
- 医疗保健的利用已经显著转向虚拟护理.
- 对于VV来说,患者满意度很高,但对于医生 (MD) 来说,个人咨询是首选的.
- 对于高效,多学科的MBS计划,建议采用混合模式,将虚拟和面对面的护理整合起来.
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