基于团队的方法,成功实现年度健康访问
Rachael C Passmore1, Asif Iqbal1, Taylor L Rader1
1Mayo Clinic, Rochester, MN, USA.
通过优先考虑,简化工作流程和实施新工具,双阶段方法显著增加了年度健康访问 (AWV). 这一战略改善了医疗机构的患者准入和运营效率.
科学领域:
- 医疗保健管理的管理
- 预防医学 预防医学
- 卫生系统科学 卫生系统科学
背景情况:
- 年度健康检查 (AWV) 对于预防性护理至关重要.
- 优化AWV交付对于患者健康和医疗保健系统效率至关重要.
- 以前的模型可能没有完全满足AWV的需求或运营需求.
研究的目的:
- 实施两阶段战略,迅速增加每年健康检查次数 (AWV).
- 建立一个可持续的模型,在一个大型医疗保健系统内提供AWV.
- 提高预防护理服务的运营效率.
主要方法:
- 采用了两阶段的方法,首先是快速改进阶段,专注于优先级和工作流的优化.
- 第二阶段涉及合作设计和实施最佳实践解决方案,结合从初始阶段学到的经验教训.
- 关键干预措施包括员工教育,工作流程重新设计,推广自动化和访问安排工具.
主要成果:
- 在所有研究单元中,每月AWV完成率都增加了.
- 随着外展自动化和访问工具的实施,AWV的数量持续或增加,外展和调度时间减少.
- 已建成的AWV总数从2022年前六个月的1,148辆升至2023年前六个月的14,061辆.
结论:
- 清晰的愿景,利益相关者参与和快速代对于成功实施医疗保健计划至关重要.
- 该项目表明,一个结构化,分阶段的方法可以显著提高年度健康访问的交付.
- 学习的经验可以指导其他卫生系统改善患者获得预防护理和运营效率.
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