通过团队沟通来衡量团队的情况意识:对核主控制室工作人员的研究
Veronika Klara Takacs1, Marta Juhasz2
1Department of Ergonomics and Psychology, Faculty of Economic and Social Sciences, Budapest University of Technology and Economics, Budapest, Hungary. ORCID: https://orcid.org/0000-0003-2699-320X.
Journal of emergency management (Weston, Mass.)
|May 2, 2024
概括
在核电站使用口头协议评估团队情境意识 (SA),发现团队沟通在紧急情况下显著改善了SA和团队表现. 有效的沟通对于快速准确地开发团队SA至关重要.
科学领域:
- 认知心理学 认知心理学
- 人与计算机的互动.
- 系统工程是系统工程.
背景情况:
- 对于复杂的社会技术系统来说,情境意识 (SA) 是至关重要的,特别是在核电站控制室.
- 测量团队级SA仍然是一个重要的研究挑战.
- 有效的SA支持在高风险环境中最佳的决策和绩效.
研究的目的:
- 研究核电站控制室工作人员的团队内部沟通和团队表现之间的关系.
- 评估团队的情境意识 (SA),使用口头协议分析作为替代测量方法.
- 确定紧急事件如何影响SA团队及其与绩效的相关性.
主要方法:
- 用口头协议分析来检查内部沟通.
- 进行了一项涉及10个核电站控制室工作人员的研究.
- 在模拟紧急事件之前和之后,分析了与团队表现相关的沟通模式.
主要成果:
- 与较高水平的团队SA (2和3级) 相关的通信类别在紧急情况发生后显著增加.
- 在紧急情况之前的团队沟通类别和团队表现之间没有发现显著的相关性.
- 所有团队沟通类别都与紧急情况后的团队表现有很强的正相关性.
结论:
- 口头协议分析是核电站控制室中评估SA团队的一种可行的方法.
- 加强团队内部沟通对于在紧急情况下发展团队SA至关重要.
- 有效的信息口头化直接支持在关键情况下改善团队表现.
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