在医疗/外科遥测单元中实施行为优化和结果支持团队
概括
实施行为优化和结果支持团队 (BOOST) 有效地减少了医院环境中的员工攻击和伤害. 这一举措提高了员工的知识和满意度,同时提高了患者护理安全.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 患者安全 患者安全
- 预防工作场所暴力 预防工作场所暴力
背景情况:
- 医院面临着员工攻击和暴力行为的重大挑战,导致伤害,工作满意度下降和医疗保健成本增加.
- 在2022财年,一个社区医院记录了21起员工受到伤害的袭击事件和242起紧急响应代码的绿色呼吁暴力行为.
- 接触工作场所暴力会对患者护理,员工士气和组织财务产生负面影响.
研究的目的:
- 在医疗外科遥测部门内开发和实施行为优化和结果支持团队 (BOOST).
- 主要目标是减少患者对工作人员的攻击和伤害的发生率.
- 加强医疗保健专业人员的安全和福祉.
主要方法:
- 进行了一项为期15周的试点项目,以评估BOOST干预措施的有效性.
- 该BOOST团队由注册精神病护士,护理监督员和安全人员组成.
- 使用运行图表,每周收集和分析员工知识,满意度,BOOST/代码绿色调用以及攻击/受伤的数据.
主要成果:
- 调查数据显示,员工对行为响应团队的知识有显著增加.
- 工作人员对BOOST的实施和支持表示更高的满意度.
- 重要的是,在BOOST实施期间,没有报告员工遭到攻击或受伤.
结论:
- 行为优化和结果支持团队 (BOOST) 在缓解具有挑战性的患者行为方面被证明是有效的.
- BOOST团队成功地为护理人员提供了必要的支持,减轻了风险.
- 实施BOOST是一种可行的策略,可以减少医疗保健机构的工作场所的攻击和伤害.
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