了解患者与远程医疗的负面经验:调查数据的内容分析
Maya Hamaker1,2, Nicholas Hyman3, Komal Lodaria4
1Touro College of the Osteopathic Medicine, New York, New York, USA.
Journal of patient experience
|May 3, 2024
概括
患者报告了负面的远程医疗体验,常见的主题是联系诊所和连接问题. 然而,具体的担忧因年龄和种族而异,强调需要量身定制的干预措施来改善远程医疗公平.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 健康差异 在健康上的差异
背景情况:
- 远程医疗的采用激增,需要了解患者的经验.
- 在人口群体之间存在远程医疗服务获取和质量的潜在差异.
- 识别特定的患者关注点对于公平的远程医疗实施至关重要.
研究的目的:
- 识别和分析负面患者远程医疗体验中的主题.
- 通过患者年龄和种族分层检查这些主题.
- 为旨在改善未来远程医疗体验的干预措施提供信息.
主要方法:
- 对来自患者体验调查的745条负面评论进行内容分析.
- 情绪分析以识别负面反.
- 主题编码和频率分析,按年龄和种族分层.
主要成果:
- 最常见的负面主题是"与诊所联系" (97),"连接" (84) 和"网站举止" (79).
- 这些顶级主题构成了超过40%的负面代码跨种族类别和超过35%跨年龄类别.
- 虽然分享了一些负面经验,但不同的人口群体强调了不同的改进领域.
结论:
- 远程医疗的负面体验在所有患者人口统计学中并不统一.
- 解决"联系诊所"",连接"和"网页方式"对于改善远程医疗至关重要.
- 需要量身定制的策略来缓解差异,并加强对不同患者群体的远程医疗公平.
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