在社会福利服务中,侵略和受害的结果
Keren Hadar1, Guy Enosh2, Shay S Tzafrir3
1Keren Hadar, PhD, is lecturer, Hadassa Academic College-Jerusalem, and postdoctoral fellow, Bar Ilan University, Ramat Gan, Israel.
Social work
|May 4, 2024
概括
工作场所的攻击和受害者行为都会导致社会工作者的压力和情绪疲劳. 然而,只有受害才会对服务气候质量产生负面影响. 进一步的研究应该探索这两种现象.
科学领域:
- 职业健康心理学 职业健康心理学
- 社会工作研究 社会工作研究
- 组织行为 组织行为
背景情况:
- 工作场所的攻击和受害是影响员工福祉和组织运作的普遍问题.
- 现有的研究往往侧重于受害,忽视了侵略的明显但相关的结果.
- 了解这两种现象对于全面的工作场所安全策略至关重要.
研究的目的:
- 检查社会工作者在工作场所的攻击和受害的差异和相似结果.
- 调查侵略和受害者对压力症状,情绪疲劳和服务气候质量的影响.
- 通过考虑侵略性行为和成为受害者的经历,提供对工作场所侵略性的细微了解.
主要方法:
- 对以色列社会福利服务机构470名社会工作者的数据进行定量分析.
- 使用Stata 14进行线性回归建模,以评估侵略,受害和结果之间的关联.
- 测量结果,包括压力症状,情绪疲和服务气候质量的下降.
主要成果:
- 工作场所的攻击和受害都与增加的压力症状和情绪疲劳有显著的关联.
- 受害,而不是侵略,与服务环境质量下降有独特的关联.
- 这项研究强调了参与侵略行为与在工作中遭受受害的共同和独特后果.
结论:
- 工作场所的攻击和受害者行为对员工的心理健康有共同的有害影响,表现为压力和疲劳.
- 受害对服务质量构成额外的风险,强调其对工作环境的独特影响.
- 未来关于工作场所攻击性的研究应该同时调查攻击性行为和受害行为,以捕捉其结果的完整画面.
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