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比较治疗儿童和成人耳鼻喉科患者的提供者之间的满意度
Emily Y Huang1, Ryan Park2, Erica Park2
1Johns Hopkins University School of Medicine Baltimore Maryland USA.
OTO open
|May 6, 2024
概括
治疗儿童和成人的耳鼻喉科提供者的患者满意度得分相似. 这项研究发现,儿科和成人患者组之间的整体满意度没有显著差异.
科学领域:
- 耳鼻喉科 耳鼻喉科 耳鼻喉科
- 医疗保健管理的管理
- 患者体验 患者体验
背景情况:
- 儿童耳鼻喉科患者的满意度通常报告低于成人,但这种差异需要进一步描述.
- 了解不同年龄组患者的满意度对于优化医疗保健服务至关重要.
研究的目的:
- 调查治疗儿科和成人患者的耳鼻喉科提供者之间是否存在患者满意度的显著差异.
- 为了比较儿科和成人患者群体在不同服务领域的满意度得分.
主要方法:
- 一项回顾性横截面研究分析了Press Ganey对2549名患者 (135名儿科,2414名成人) 的调查,这些患者访问了一般耳鼻喉科提供者.
- 调查评估了6个服务领域的14个项目. 统计分析包括沃尔什的t测试,ANOVA和多变量逻辑回归.
主要成果:
- 在儿科和成人患者的整体患者满意度得分中没有发现显著差异.
- 在儿科组中,6至11岁的年龄组在"访问"领域的得分显著更高 (P=.03).
- 在对共变量进行调整后,儿科患者与成年人相比,报告最高满意度得分的可能性并不显著.
结论:
- 耳鼻喉科提供者在同一机构和同一安排团队内治疗儿科和成人患者,在整体患者满意度上没有显著差异.
- 当在类似的操作条件下提供护理时,患者满意度在不同年龄组中似乎是一致的.
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