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基于接地理论和CRITIC-VIKOR的中国主流短视频平台的满意度评估研究
YuZhe Qi1, JiangYue Han2, XiaoNing Lu1
1School of Industrial Design, Silla University, Sasang-Gu, Busan, South Korea.
Heliyon
|May 6, 2024
概括
在中国短视频平台上的用户满意度是由内容,互动和用户体验驱动的. 在用户满意度方面,Bilibili排名最高,这表明了平台改进的关键领域.
科学领域:
- 数字媒体研究 数字媒体研究
- 人与计算机的交互
- 消费者行为分析 消费者行为分析
背景情况:
- 中国的短视频平台出现了快速增长,导致用户期望增加.
- 了解用户满意度对于平台开发和用户保留至关重要.
研究的目的:
- 确定影响中国短视频平台用户满意度的关键因素.
- 开发一个科学评估框架来评估用户满意度.
- 为增强用户体验和平台开发提供可操作的见解.
主要方法:
- 定性:使用接地理论进行半结构面试,以探索用户的需求和期望.
- 量化:用于加权因素和评估平台满意度的CRITIC-VIKOR方法.
- 对多个主流中国短视频平台的分析.
主要成果:
- 核心满意度驱动因素包括内容质量,互动,信任,价值观和用户体验.
- 广告体验 (0.186) 和隐私/安全 (0.133) 获得了最高的加权重要性.
- 在受访者中,Bilibili成为用户满意度最高的平台.
结论:
- 该研究为评估短视频领域用户满意度提供了一个强大的框架.
- 调查结果为改善平台设计,内容战略和用户参与提供了具体建议.
- 结果有助于对数字媒体环境中用户满意度的理论和实际理解.
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