影响五个欧洲地区和国家的数字服务使用的用户因素
Joy Goodman-Deane1, Sam Waller2, Mike Bradley2
1Engineering Design Centre, Department of Engineering, University of Cambridge, Cambridge, CB2 1PZ, UK. jag76@cam.ac.uk.
Scientific data
|May 8, 2024
概括
数字化带来了好处,但也带来了排除用户的风险. 了解技术获取和能力等用户因素是为所有人开发包容性数字服务的关键.
科学领域:
- 数字化包容与社会公平
- 人与计算机的交互
- 信息系统研究 信息系统研究
背景情况:
- 数字化承诺降低成本,改善访问和增强用户体验.
- 由于在访问和使用数字服务方面存在挑战,存在增加不平等的潜力.
- 了解数字排斥对于开发包容性数字解决方案至关重要.
研究的目的:
- 引入一组有关影响数字服务使用的用户因素的链接数据集.
- 识别面临数字排斥风险的群体,并了解潜在的原因.
- 为发展更具包容性的数字服务提供信息.
主要方法:
- 利用来自调查的五个链接数据集.
- 专注于用户因素,包括技术访问,使用,能力和态度.
- 收集了来自五个欧洲地区/国家的3,454名成年参与者 (16岁以上) 的数据.
主要成果:
- 数据集检查了影响采用和使用数字移动服务的用户因素.
- 这些发现适用于理解使用各种其他数字服务.
- 确定了与用户相关的数字服务参与的主要障碍.
结论:
- 这些数据集为数字排斥提供了有价值的见解.
- 了解用户因素对于减轻数字不平等至关重要.
- 研究支持创造更容易获得和公平的数字环境.
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