信任和依赖之间的关系
Colleen E Patton1, Christopher D Wickens2
1Department of Psychology, North Carolina State University, Raleigh, NC, USA.
Ergonomics
|May 10, 2024
概括
自动化信任和依赖是不同的概念. 研究表明,信任自动化与依赖自动化之间的相关性很低,当可靠性提高时,信任比依赖性增长更快.
科学领域:
- 人与计算机的交互
- 认知心理学 认知心理学
- 自动化科学 自动化科学
背景情况:
- 自动化信任和依赖在研究中经常被混为一谈.
- 信任是一种认知态度,而依赖是一种行为指标.
- 不同的因素可以明显地影响信任和依赖.
研究的目的:
- 审查现有的关于自动化信任和依赖之间的相关性的文献.
- 提供关于这两个构造之间的关系的定量证据.
- 澄清在自动化环境中信任和依赖之间的区别.
主要方法:
- 系统的文献综述研究检查自动化信任和依赖.
- 对操作自动化可靠性的实验数据的分析.
- 在多项研究中对相关数据的定量综合.
主要成果:
- 发现个人对自动化信任和依赖之间的平均相关性很低.
- 提高自动化可靠性提高了信任评级,约是依赖行为的两倍.
- 有证据表明,信任和依赖不是强烈相关的构造.
结论:
- 自动化信任和依赖是经验上不同的,不应该混为一谈.
- 信任可能是一个比依赖更敏感的自动化性能指标.
- 进一步的研究应该探索调节变量并完善自动化中的信任测量.
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