养老院服务中的一般和实质性问责制:从需求侧和供应侧评估信息
Ixchel Pérez-Durán1, Alfredo Hernández-Sánchez2
1Department of Political Science and Public Law, Campus Universitat Autònoma de Barcelona, Barcelona, Spain.
Journal of aging & social policy
|May 12, 2024
概括
在COVID-19之前和之后,西班牙养老院的问责制在组织信息中优先级较低. 服务提供商和受益者之间的沟通显示出明显的不一致.
科学领域:
- 老年学是一门学科.
- 医疗保健服务研究 医疗服务研究
- 沟通研究 沟通研究
背景情况:
- 问责在医疗保健中至关重要,特别是在长期护理机构,如养老院.
- 了解不同利益相关者如何传达问责制对于服务质量和受益者满意度至关重要.
研究的目的:
- 分析西班牙养老院服务提供商和受益人代表的语言中整合的一般和实质性问责制.
- 探索供应 (组织) 和需求 (受益人代表) 双方之间的问责信息的协调.
主要方法:
- 从西班牙的公共和私人养老院组织和受益人代表组织的推特中分析文本.
- 在实施COVID-19限制之前和之后的消息比较.
主要成果:
- 关于一般和实质责任的信息在COVID-19前和后的供需双方都具有较低的优先级.
- 公共组织使用的一般问责制术语比私人组织多,但比受益组织少.
- 在供需双方的问责信息之间观察到明显的缺乏趋同.
结论:
- 西班牙的养老院在服务提供者和受益者之间的问责制方面表现出沟通失调.
- 对问责信息的低优先级可能会影响服务质量和利益相关者的信任.
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