一个病人导航程序的效果,以解决障碍的眼睛护理在一个学术眼科医疗实践的障碍
Arman Zarnegar1, Julie Cassidy1, Andre Stone1
1Department of Ophthalmology, University of Pittsburgh School of Medicine, Pittsburgh, Pennsylvania.
Journal of academic ophthalmology (2017)
|May 13, 2024
概括
一个病人导航程序有效地解决了眼科护理的障碍,解决了90%的运输和保险等问题. 患者报告满意度很高,72%的患者觉得在管理眼睛健康方面得到了帮助.
科学领域:
- 眼科医生 眼科 眼科
- 医疗保健服务研究 医疗服务研究
- 患者导航 患者导航
背景情况:
- 患者报告的障碍严重阻碍了获得眼科护理的机会.
- 眼科部门在解决非临床患者需求方面面临挑战.
- 患者导航程序为克服这些障碍提供了一个潜在的解决方案.
研究的目的:
- 评估患者导航程序在解决患者报告的眼科护理障碍方面的有效性.
- 了解患者的感知和满意度,患者导航程序在眼科设置.
主要方法:
- 追溯队列研究和横截面患者调查.
- 对125名成年患者的130个转诊的分析. 在一个学术眼科医系.
- 通过电话调查收集关于转诊原因,干预,解决率和患者满意度的数据.
主要成果:
- 主要的转案原因是运输 (40%),保险 (26%) 和财政援助 (14%).
- 患者导航员在98%的病例中进行了干预,并在90%的病例中解决了提交问题的问题.
- 患者满意度很高 (平均利卡特评分为4.87/5),有72%的人报告在眼科护理管理方面的帮助.
结论:
- 患者导航程序在克服眼科护理障碍方面非常有效.
- 通过导航器将患者与社区资源联系起来,可以改善访问和遵守.
- 患者导航是改善眼科护理提供的一个有价值的模型.
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