评估护理中断对药剂师工作流程和效率的影响
Abdullah M Alhammad1,2, Chad S Stashek1, William Churchill1
1Brigham and Women's Hospital, Boston, Massachusetts.
Hospital pharmacy
|May 15, 2024
概括
在药房中,护士的干扰很常见,其中37%被认为是不合适的. 解决这些中断,主要是通过字母数字呼叫机,花费药剂师75个小时,突出需要工作流和通信改进.
科学领域:
- 药房实践 在药房实践中
- 医疗保健工作流分析工作流分析
- 在医疗保健领域的沟通
背景情况:
- 护士发起的中断是药房环境中常见的现象.
- 这些中断源的变化已知,但它们的适当性尚未得到充分理解.
研究的目的:
- 评估护理中断对药剂师工作流程的影响和适当性.
- 分析来自电话通话,字母数字呼叫器和面对面互动的中断.
主要方法:
- 一个电子工具收集了14天所有班次的护理中断数据.
- 数据包括中断类型,性质,适当性,花费时间和重复性.
- 干扰是根据来源分类的:字母数字呼叫机 (55%),电话 (33%) 和面对面 (12%).
主要成果:
- 总共有3531次中断被记录下来.
- 63%的中断被认为是适当的,而37%的中断是不适当的.
- 在研究期间,不适当的中断消耗了75小时的药剂师时间.
结论:
- 改善药房和护理工作流程存在重大机会.
- 建议进行教育和行为改变,以提高专业间的沟通和效率.
- 流程改进可以减少药剂师不适当中断的负担.
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