揭示源头:意识如何改变对人工智能的看法以及人类产生的心理健康反应
Gagan Jain1, Samridhi Pareek1, Per Carlbring2
1Department of Psychology, Manipal University Jaipur, India.
Internet interventions
|May 15, 2024
概括
人工智能 (AI) 在心理健康护理中最初似乎比人类专业人员更有效. 然而,披露来源会改变人们的看法,有利于人类的真实性,并影响人们对人工智能的信任.
科学领域:
- 心理健康 心理健康
- 人工智能的人工智能
- 人与计算机的交互
背景情况:
- 将人工智能 (AI) 整合到互联网干预中可以提高心理健康护理的可扩展性和可访问性.
- 与人类专业人员相比,对人工智能有效性的感知对于其采用至关重要.
研究的目的:
- 调查对聊天GPT和人类心理健康专业人员的比较看法.
- 评估来源透明度对人工智能在心理健康支持中的信任和认知的影响.
主要方法:
- 一项涉及140名参与者的纵向研究,评估AI和人类反应.
- 参与者在披露来源 (n=111) 后重新评估了回应,以分析知觉和信任的转变.
- 使用科恩的d和相关系数对盲人与知情评估进行比较分析.
主要成果:
- 最初,人工智能响应在真实性,专业性和实用性方面被评为高于人类响应.
- 在披露来源后,人类的回复在真实性方面被评为更高 (科恩的d = 0.45).
- 对人工智能的信任与实用性相关 (r = 0.25),而不是真实性或专业性. 有信息的评估有利于人类的反应 (科恩的d = 0.42-0.57).
结论:
- 来源透明度显著影响人们对人工智能的看法和信任,以支持心理健康.
- 虽然人工智能最初显示出承诺,但人类的真实性仍然是用户接受的关键因素.
- 人工智能在心理健康中的作用需要仔细考虑用户的感知和来源披露.
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