对残疾人自助式互动设备的可访问性存在担忧
Gaya Bin Noon1, Larissa Ugaya Mazza1, Gillian Morgan1
1School of Public Health Sciences, University of Waterloo, Waterloo, Ontario, Canada.
Disability and rehabilitation. Assistive technology
|May 15, 2024
概括
这项研究探讨了使用自助服务设备的用户体验,以改善残疾人的可访问性. 建议侧重于整合辅助技术以提高可用性和解决未满足需求.
科学领域:
- 人与计算机的交互
- 可访问性研究 研究可访问性
- 辅助技术 辅助技术 辅助技术
背景情况:
- 自助式互动设备越来越常见.
- 越来越多的残疾人需要关注设备可访问性障碍.
- 辅助和自适应技术为增强用户访问提供了机会.
研究的目的:
- 为提高自助服务交互式设备的可访问性制定建议.
- 了解用户对自助服务设备的体验,特别是对于残疾人.
- 确定改善可访问设计的障碍和机会.
主要方法:
- 与各种利益相关者进行了19次半结构面试.
- 包括有过残疾经历的人,残疾倡导者和辅助技术专家.
- 利用内容分析来识别反复出现的主题和改进机会.
主要成果:
- 参与者对隐私,安全以及设备可用性/一致性表示担忧.
- 确定了整合新可访问性技术的潜在好处.
- 为减轻不一致性和改进现有功能提出解决方案.
结论:
- 了解对残疾人有用的技术至关重要.
- 必须评估将这些技术集成到自助服务设备中的可行性.
- 改善残疾人的整体用户体验是一个关键目标.
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