面向服务的公司中的协作服务化:电信公司的案例研究
Jovana Mihailović1, Biljana Stošić2, Radul Milutinović2
1ICT Product Development, Belgrade, Serbia.
PloS one
|May 15, 2024
概括
本研究探讨了服务公司的产品服务系统 (PSS),重点是协作服务化. 它揭示了合作模式,客户参与和战略重点是电信行业成功的关键.
科学领域:
- 企业管理 企业管理
- 服务创新服务创新
- 运营管理 运营管理
背景情况:
- 越来越多的学术界和行业对产品服务系统 (PSS) 和协作服务化的兴趣.
- 关于服务公司通过PSS增长的有限研究,特别是在电信 (电信) 部门.
- 电信公司越来越多地提供复杂的产品和服务包.
研究的目的:
- 调查服务公司内部的产品服务系统 (PSS).
- 分析PSS开发阶段合作的作用:创意产生,开发和上市.
- 检查电信行业的协作服务化策略.
主要方法:
- 基于案例的研究方法.
- 在国际电信组织内进行.
- 对PSS创建,商业化,合作伙伴关系和客户合作进行分析.
主要成果:
- 展示服务公司如何创建和商业化综合产品和服务产品.
- 确定关键合作伙伴,分析合作的好处和挑战.
- 根据他们参与PSS开发的情况,将客户分为五个配置文件.
- 强调合作模式,客户参与和战略重点的重要性.
结论:
- 成功的协作服务化取决于有效的协作模式,深入的客户参与以及明确的战略方向.
- 调查结果为服务公司提供实用见解,以优化业务组织,利用合作伙伴关系,并实现市场优势.
- 补充了关于协作服务化的现有文献,重点是以服务为中心的PSS开发.
相关概念视频
Design Example
325
The innovation of touch-tone telephony revolutionized the telecommunications industry by replacing the traditional rotary dial with a dual-tone multi-frequency (DTMF) signaling system. This system uses a matrix-style keypad with buttons arranged in four rows and three columns, creating 12 distinct signals each assigned to a pair of frequencies. Each button press results in a simultaneous generation of two sinusoidal tones – one from a low-frequency group (697 to 941 Hz) and one from a...
325
Methods of Documentation VI: Case Management Model
570
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
For example, a patient with a chronic...
570
Nursing Clinical Information System
769
Nursing Clinical Information System (NCIS)
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
769
Integrated Healthcare System
1.6K
An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...
1.6K
Carrier-Mediated Transport
411
Carrier-mediated transport is a pivotal process in drug absorption, particularly for lipid-insoluble drugs, and encompasses facilitated diffusion and active transport. Facilitated diffusion allows drugs to move along their concentration gradient without energy expenditure, while active transport utilizes ATP to drive drug movement against this gradient.
Active transport involves two types of membrane-spanning transporters: uptake and efflux. Uptake transporters are expressed in the small...
Active transport involves two types of membrane-spanning transporters: uptake and efflux. Uptake transporters are expressed in the small...
411
Telomeres and Telomerase
23.3K
In eukaryotic DNA replication, a single-stranded DNA fragment remains at the end of a chromosome after the removal of the final primer. This section of DNA cannot be replicated in the same manner as the rest of the strand because there is no 3’ end to which the newly synthesized DNA can attach. This non-replicated fragment results in gradual loss of the chromosomal DNA during each cell duplication. Additionally, it can induce a DNA damage response by enzymes that recognize single-stranded...
23.3K


