患者在急诊室分拣方面的经验:综合性审查
Carrie Janerka1, Gavin D Leslie2, Fenella J Gill3
1School of Nursing, Curtin University, Western Australia, Australia; Fiona Stanley Hospital, South Metropolitan Health Service, Western Australia, Australia.
International emergency nursing
|May 15, 2024
概括
患者在急诊室 (ED) 的体验是由分拣和等待室因素所塑造的. 建议以以人为中心的方法进行ED分拣,以提高患者的满意度.
科学领域:
- 紧急医疗 紧急医疗
- 医疗保健管理的管理
- 患者体验研究 研究研究
背景情况:
- 紧急诊所 (ED) 的分类是患者的关键第一接触点.
- 了解患者在急救诊所和等待室的体验对于医疗保健质量至关重要.
研究的目的:
- 系统地审查和综合在急诊室分拣和等待室设置中的患者体验研究.
主要方法:
- 使用六个阶段方法进行综合性审查.
- 在2000-2022年间对多个数据库 (Medline,CINAHL,EmCare,Scopus,ProQuest,Cochrane,JBI) 进行系统搜索.
- 使用常量比较方法进行质量评估和专题分析.
主要成果:
- 包括29项研究,主要是观察性和单站点研究.
- 确定的主要主题包括分拣过程,以患者为中心,信息披露,等待时间和离开的决定.
- 确定了9项与ED分拣相关的干预措施.
结论:
- 等待时间,治疗开始,信息提供和工作人员互动显著影响患者体验.
- 患者对这些因素的愿望可能会有所不同.
- 建议以以人为中心的方式对应急诊所进行分拣,以增强患者的体验.
相关概念视频
Ethical Dilemmas II
999
Resolving an ethical dilemma in healthcare involves a systematic approach that considers every aspect of the issue, respecting both the patient's needs and values and the healthcare professional's ethical obligations. Here are potential steps to resolve an ethical dilemma:
999
Ethical Issues
922
Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
Ethical Concerns in Healthcare:
922
Methods of Documentation VII: EMR
832
Electronic Medical Records (EMRs) primarily center around electronically documenting patients' health information within a single healthcare organization or practice. They contain essential clinical data related to a patient's medical history, diagnoses, medications, treatment plans, lab results, and other pertinent information relevant to the specific encounter or episode of care. EMRs are designed to streamline documentation and workflow processes within individual healthcare...
832
Methods of Documentation III: PIE
1.4K
Problem-intervention-evaluation (PIE) is a systematic approach to documentation used in healthcare settings for clinical decision-making and patient care planning. It is a structured approach to organizing patient data based on problems, interventions, and evaluations. Here's a breakdown of its key features and considerations:
1.4K
Types of Reports III: Telephone and Verbal Reports
738
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders
738
SBAR II: Application of SBAR
4.4K
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
4.4K


