医生和人工智能聊天机器人从社交媒体对癌症问题的回答
David Chen1,2, Rod Parsa1,3, Andrew Hope1,4
1Princess Margaret Hospital Cancer Centre, Radiation Medicine Program, Toronto, Ontario, Canada.
JAMA oncology
|May 16, 2024
概括
人工智能聊天机器人可以产生高质量的,同情的,可读的与癌症相关的反应,与医生的回答相当. 这项研究对人工智能 (AI) 聊天机器人与瘤学家进行了评估,发现AI的反应在质量和同理心方面都优越.
科学领域:
- 在瘤学中使用人工智能
- 医疗保健的自然语言处理.
- 患者通信技术 患者通信技术
背景情况:
- 人工智能 (AI) 聊天机器人为起草患者响应模板提供了潜力.
- 人工智能在产生癌症特异性,高质量的患者反应方面的有效性需要评估.
研究的目的:
- 评估人工智能聊天机器人 (GPT-3.5,GPT-4,Claude AI) 在为患者癌症查询提供高质量,同情和可读的响应方面的能力.
- 将人工智能产生的反应与经过验证的瘤学家提供的反应进行比较.
主要方法:
- 采用了等价性研究设计,将AI聊天机器人的反应与六名瘤学家的反应进行了比较.
- 200个来自公共在线论坛 (Reddit r/AskDocs) 的癌症患者问题被提出给三个AI聊天机器人.
- 瘤学专家对质量,同理心和可读性进行了评估,使用利克特尺度 (1-5) 评估答案;弗莱什-金凯德等级水平评估了可读性.
主要成果:
- 克劳德人工智能 (聊天机器人3) 显示出卓越的性能,与医生响应相比,响应在质量 (3.56对3.00),同情 (3.62对2.43) 和可读性 (3.79对3.07) 方面被评为显著更高.
- 对于医生反应的弗莱什-金凯德等级水平 (10.11) 与克劳德AI (10.31) 相似,但低于GPT-3.5 (12.33) 和GPT-4 (11.32).
结论:
- 人工智能聊天机器人可以产生患者对癌症的反应,其质量,同理心和可读性与在线论坛上的医生的反应相当.
- 需要进一步的研究来探索聊天机器人促进的患者互动对患者和医生的结果的整合,范围和影响.
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