客户对月经调节提供商的期望和经验:孟加拉国的定性研究
Ana Maria Ramirez1, Tanzila Tabassum2, Sofia Filippa3
1Ibis Reproductive Health, Oakland, CA, USA. aramirez@ibisreproductivehealth.org.
BMC women's health
|May 16, 2024
概括
在孟加拉国寻求月经调节 (MR) 的客户往往缺乏知识和恐惧,但通过改善提供者沟通和培训,可以获得积极的体验. 以患者为中心的护理对于高质量的MR服务至关重要.
科学领域:
- 生殖健康 生殖健康
- 定性研究是指质量研究.
- 患者体验 患者体验
背景情况:
- 在孟加拉国,月经规范 (MR) 是合法的,以减少不安全堕胎导致的孕产妇死亡率.
- 获得高质量的,以患者为中心的MR护理仍然是一个重大挑战.
- 这项研究探讨了客户在各种服务提供地点的MR护理方面的知识和经验.
研究的目的:
- 在MR护理之前探索客户的知识和期望.
- 了解MR服务期间的客户体验.
- 评估客户对孟加拉国MR护理质量的看法.
主要方法:
- 与孟加拉国达卡的MR客户进行了26次定性半结构面试.
- 从三个不同的服务交付站点招募客户.
- 使用先验和新兴代码进行主题内容分析.
主要成果:
- 客户通常缺乏关于MR的知识,并担心身体受到伤害,但许多人有积极的期望.
- 呼叫中心客户报告说,他们比接受设施内护理的人更准备好.
- 设施内提供者经常质疑客户对MR和强化生育风险的需求,尽管大多数客户对护理的看法都是积极的.
结论:
- 医疗保健提供者显著影响客户对MR护理的体验.
- 关于MR安全,有效性和沟通的培训至关重要.
- 改善提供者知识和沟通可以提高以客户为中心的MR护理质量.
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