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父母对患有非综合征性关突症儿童医院护理的满意度:一项混合方法研究

Anna Stenson Zerpe¹, Mia Ramklint², Daniel Nowinski¹

¹Department of Surgical Sciences, Plastic and Maxillofacial Surgery, Uppsala University Hospital, Entrance 85, S-75185, Uppsala, Sweden.

Journal of pediatric nursing

|May 18, 2024

概括

家长报告说,他们对患有骨突症的孩子的医院护理感到非常满意,特别重视工作人员的态度. 提高信息和家长参与度可以增强照顾体验.

科学领域:

儿科手术儿科手术
医疗保健的质量医疗保健的质量
患者的满意度患者的满意度

背景情况:

骨突症需要手术干预,儿童需要住院治疗.
父母的满意度是儿科住院期间医疗保健质量的关键指标.
了解父母的观点对于改善护理工作至关重要.

研究的目的:

调查影响家长对接受关节修复手术的儿童医院护理满意度的因素.
确定特定的护理领域,影响家长的整体满意度.
探索父母在孩子住院期间的经验和对质量的看法.

主要方法:

使用瑞典治疗金字塔问卷 (25项,6个领域) 和半结构面试的混合方法方法.
来自95个家长问卷的定量数据使用频率进行了分析.
通过内容分析,分析了来自20个家长采访的定性数据.

主要成果:

总体而言,父母对医院护理的满意度很高 (平均为87%).
父母对员工态度的满意度最高,对信息流程和参与的满意度最低.
定性分析揭示了促进和阻碍优质护理因素的主题.

结论:

父母通常对骨突手术的护理感到满意,工作人员的态度显著影响了他们对质量的看法.
加强清晰的沟通,让父母参与照顾决策,促进家庭团结可以提高满意度.
理论模型可以根据父母报告的经验指导可操作的改进.

关键词:

头骨突发症是什么头骨突发症是什么信息信息信息信息混合方法混合方法.多学科的护理团队.护理的质量护理的质量在婴儿期的手术.父母的经验是父母的经验.

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