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Updated: Apr 25, 2026

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中国客户和服务人员互动情感系统 (CCSIAS):对多式联络刺激数据集的介绍

Ping Liu1, Yi Zhang1, Ziyue Xiong1

  • 1School of Business, Sichuan University, Chengdu, China.

Frontiers in psychology
|May 20, 2024
PubMed
概括

这项研究使用客户服务人员互动的视频和音频数据创建了一个多式情绪刺激数据库 (CCSIAS). 多模式刺激,特别是视频,在研究中更有效地激活情绪.

关键词:
客户的客户是客户的客户.互动的情感系统是互动的情感系统.多式联运数据集 多式联运数据集自然的工作场所自然工作场所.服务人员服务人员服务人员.

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The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
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