医疗保健中的过程挖掘和客户旅程映射:加强中风康复中以患者为中心的护理
Ingy Shafei1,2, Jonathan Karnon1,2, Maria Crotty2
1The University of Adelaide, Adelaide, SA, Australia.
Digital health
|May 20, 2024
概括
过程挖掘可视化中风康复患者的旅程,识别变异并改善以患者为中心的护理. 这种分析有助于通过了解完整的护理途径来增强患者的体验和结果.
科学领域:
- 医疗信息学 医疗信息学
- 康复医学 康复医学 康复医学
- 过程采矿采矿采矿
背景情况:
- 以患者为中心的护理和体验是澳大利亚医疗保健的重点.
- 在中风康复中了解患者的旅程可以改善护理和结果.
- 过程挖掘提供了一种分析来自事件日志的患者旅程的方法.
研究的目的:
- 使用过程挖掘绘制和分析中风康复中患者的旅程.
- 识别过程变化和偏离预期的护理途径的偏差.
- 探索患者特征和旅程变化之间的关系.
主要方法:
- 通过对130名中风康复患者的过程挖掘,创建了客户旅程地图.
- 利用了澳大利亚康复成果中心的数据和住院中风数据.
- 变异分析探讨了基于年龄,性别,结果,停留时间和FIM变化的差异.
主要成果:
- 该研究可视化了中风康复患者的旅程,突出了变化和接触点.
- 患者旅行的平均持续时间为44-49.5天.
- 大多数患者 (78.46%) 遵循预期的途径,但发现了9种变异,其中一些旅程超过100天.
结论:
- 过程挖掘有效地可视化和分析中风康复中患者的旅程.
- 这种分析可以识别服务质量差距,从而改善以患者为中心的护理.
- 这些发现支持改善中风康复中的患者体验和结果.
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