患者对公共药房服务的满意度:希腊的结构和政策影响
Stefanos Karakolias1, Christina Georgi2, Vasileios Georgis1
1Post-Graduate Program in Health Care Management, Hellenic Open University, Patras, GRC.
Cureus
|May 21, 2024
概括
患者对希腊公共药房 (EOPYY) 对药剂师的专业性和尊重感到满意. 然而,他们希望得到更多改善健康的建议,这表明需要加强医疗指导和沟通.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 医药护理 医药护理 医药护理
- 患者体验 患者体验
背景情况:
- 公共药房,特别是希腊国家医疗保健提供组织 (EOPYY) 药房,在发放高成本药物方面发挥着至关重要的作用.
- 了解患者满意度对于优化医疗保健服务和改善患者结果至关重要.
研究的目的:
- 调查患者对希腊EOPYY药房提供的服务的满意度.
- 确定需要优化的特定服务领域,特别是患者健康建议.
主要方法:
- 使用药剂师服务问卷2.0 (PSPSQ 2.0) 的患者满意度.
- 收集了2022年10月至2023年1月期间在雅典访问EOPYY药房的患者和伴侣的201个完整的反应.
主要成果:
- 患者对药剂师的专业性,尊重和提供的一般信息表示高度满意.
- 关于整体健康改善的信息得分较低,突出了医疗建议的差距.
结论:
- 患者希望药剂师发挥更主动和指导作用,强调更好地沟通这一功能.
- 通过增加患者和药剂师的交互时间,有针对性的培训和组织调整,可以提高患者满意度.
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