沙特学术医院的患者满意度:一个系统的审查
Ahmed Ali Alasiri1,2, Saad A Alotaibi3, Eric Schussler4
1Public Health Department, College of Health Sciences, Saudi Electronic University, Riyadh, Saudi Arabia alasiri.ahmed@outlook.com.
BMJ open
|May 21, 2024
概括
沙特阿拉伯学术医院的患者满意度一般在78%至95.2%之间. 技术技能是影响患者满意度的主要因素,尽管需要标准化的评估.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 公共卫生政策 公共卫生政策
背景情况:
- 患者满意度 (PS) 是医疗保健质量的关键指标.
- 了解学术医院的PS水平对于改善服务至关重要.
- 在沙特阿拉伯的学术医院对PS的先前研究需要系统的合成.
研究的目的:
- 系统地审查沙特阿拉伯学术医院的患者满意度 (PS) 水平.
- 在这种特定的医疗保健环境中,确定影响PS的关键领域.
- 评估从2012年到2022年报告的PS利率的范围.
主要方法:
- 在PubMed,ProQuest,谷歌学者和科学网上进行全面的文献搜索.
- 纳入标准集中在评估沙特阿拉伯大学医院PS的研究 (2012-2022).
- 数据提取和质量评估使用乔安娜·布里格斯研究所的工具,由两个独立的审查员进行.
主要成果:
- 在最初确定的327项研究中,有11项研究符合纳入标准.
- 报告的整体PS率差异很大,从78%到95.2%.
- 技术技能成为影响PS的主要领域,紧急部门的满意度较低.
结论:
- 在PS评估中存在显著的变化,需要根据沙特文化量身定制的标准化调查工具.
- 建议进行进一步的研究,以探索影响因素并减少PS测量的差异.
- 标准化PS评估流程对于沙特学术医院的可靠数据至关重要.
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