明天的教训:关系和正念在维持危机期间服务中的作用
Health care management review
|May 22, 2024
概括
医院事件指挥系统 (HICS) 在COVID-19大流行期间改善了医院的沟通和协调. 这种危机管理工具增强了服务提供,并为持续的协调实践提供了机会.
科学领域:
- 医疗保健管理的管理
- 应对危机的应对措施
- 组织行为 组织行为
背景情况:
- COVID-19大流行给全球医院运营带来了重大挑战.
- 有效的危机应对机制对于医疗保健组织的成功至关重要.
研究的目的:
- 检查医院事件指挥系统 (HICS) 在危机期间管理大型学术医疗中心的作用.
- 评估HICS对提供商关系和在服务交付期间的沟通的影响.
主要方法:
- 采用了混合方法的方法,包括会议观察,文档审查和半结构面试.
- 测量了团队表现,并使用描述性,两种类型和主题分析分析了数据.
主要成果:
- HICS建立了一个系统的信息共享和决策流程,增强团队沟通和协调.
- 在关系协调,组织正念和HICS实施之间发现了相关性.
- 定性研究结果强调了团队聚集的重要性以及HICS在整个大流行期间的适应性.
结论:
- HICS为组织改进做出了贡献,并促进了持续协调的实践.
- 持续使用HICS带来了挑战,例如破坏标准的领导结构.
- 关系协调和组织正念框架可以在高风险情况下优化医院服务提供.
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