在线医疗咨询以服务为导向的建议:系统审查
Hongxun Jiang1, Ziyue Mi1, Wei Xu1,2
1School of Information, Renmin University of China, Beijing, China.
在线医疗咨询 (OMC) 需要量身定制的推系统. 成功的OMC推者必须考虑独特的用户需求和医生工作量,以提供有效的电子服务.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 信息系统信息系统信息系统
背景情况:
- 在线健康社区促进在线医疗咨询 (OMC),使远程医生与患者的互动成为可能.
- 对OMC的挑战包括患者信息过载和医生工作负载分布不均.
- 面向 OMC 的推对于应对这些挑战和改善电子服务交付至关重要.
研究的目的:
- 调查推动 OMC 导向推系统成功的关键范式.
- 确定影响在线医疗咨询平台推有效性的因素.
主要方法:
- 从2011年1月到2023年12月,在主要的电子数据库 (PubMed,ACM,Springer,ScienceDirect) 进行了全面的文献搜索.
- 包括专注于医疗保健相关推在线服务的研究.
- 从611个已识别的出版物中选择了26篇相关文章.
主要成果:
- 对OMC建议的学术兴趣日益增长,但对以电子服务为导向的推者定义缺乏共识.
- 确定了推成功的三个关键因素:特征,算法和指标.
- 该研究主张从电子商务转向以电子服务为导向的推,提出新的理论框架并解决双面个性化问题.
结论:
- 电子服务,特别是OMC等知识密集型领域的电子服务,需要为患者提供可解释的建议,为医生提供工作负载管理.
- 为 OMC 定制个性化建议至关重要,考虑到患者和医生不同的认知能力,决策和偏好.
- 需要一个范式的转变,以开发独特的属性和量身定制的内容,用于双面的用户推在OMCs.
更多相关视频
06:28E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
07:31Implementation of a Real-Time Psychosis Risk Detection and Alerting System Based on Electronic Health Records using CogStack
Published on: May 15, 2020
相关概念视频
Methods Of Healthcare Delivery System
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
Issues And Trends In Healthcare Delivery System
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Types of Reports III: Telephone and Verbal Reports
Here's an overview of each type:
Telephone Orders
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic...
Ethical Dilemmas II
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
