将医疗保健工作人员与患者体验联系起来
Nora E Warshawsky1, Mary Jo Assi
1Nora E. Warshawsky is nurse scientist and Mary Jo Assi is associate chief nursing officer, both at Press Ganey in Chicago. Contact author: Nora E. Warshawsky, nora.warshawsky@pressganey.com. The authors have disclosed no potential conflicts of interest, financial or otherwise.
The American journal of nursing
|May 23, 2024
概括
本文探讨了人类在医疗保健方面的经验,重点关注安全性,可靠性和服务. 它提供了改善患者体验和参与的实用策略,影响护士敏感的结果.
科学领域:
- 改善医疗保健的绩效 改善医疗保健的绩效
- 患者体验研究研究的研究.
- 医疗服务研究 医疗服务研究
背景情况:
- 人类的经验是医疗保健的核心.
- 了解安全性,可靠性和服务的相互作用至关重要.
- 护士敏感的结果受到护理环境的影响.
研究的目的:
- 探索人类在医疗保健中的多方面的经验.
- 检查安全,可靠性和服务对参与和工作文化的影响.
- 为改善患者体验提供基于证据的实用策略.
主要方法:
- 分析最新的国家数据.
- 探索关键医疗保健绩效指标之间的交叉点.
- 专注于实用和可实施的改进策略.
主要成果:
- 该系列将详细介绍有关安全,可靠性和服务的发现.
- 将讨论对参与度,工作文化和护士敏感结果的影响.
- 将介绍基于证据的方法来改善患者体验.
结论:
- 改善患者体验需要采用整体方法.
- 实用策略对于实施基于证据的改进至关重要.
- 专注于人类经验可以带来更好的医疗保健结果.
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