开发一个医院-利益相关者协作工具,使用混合方法来评估医院服务改进的利益相关者观点
Purwaningsih Purwaningsih1,2, Nasronudin Nasronudin3, Nyoman Anita Damayanti1
1Faculty of Public Health, Universitas Airlangga, Surabaya, Indonesia.
Ethiopian journal of health sciences
|May 24, 2024
概括
这项研究开发了医院-利益相关者协作 (HSC) 工具和医院绩效因子 (HPF) 工具,通过收集利益相关者的反和测量绩效因素来评估医院服务的改善.
科学领域:
- 医疗保健管理的管理
- 医疗保健服务研究 医疗服务研究
- 组织心理学 组织心理学
背景情况:
- 医院服务的改善依赖于了解利益相关者的看法和绩效指标.
- 现有的评估方法可能无法充分捕捉医院运营和利益相关方参与的细微差别.
研究的目的:
- 开发和验证医院与利益相关者合作 (HSC) 工具.
- 开发和验证医院绩效因子 (HPF) 工具.
- 探索利益相关者对提高医院服务的看法和价值.
主要方法:
- 一个探索性的混合方法研究,涉及三个步骤:工具开发,有效性测试和模块完成.
- 定性数据收集 (文献评论,焦点小组,采访) 告知了初始工具的创建.
- 使用专家小组和受访者调查 (n=36) 进行定量有效性和可靠性测试.
主要成果:
- 该HSC工具包括6个领域:利益相关者识别,对话,承诺,规划,实施和行为改变.
- 该HPF工具包括4个视角:利益相关者,财务,内部业务和员工/组织能力.
- 这两种工具都显示出高的有效性和可靠性 (HSC:有效性≈0.0046,可靠性≈0.995;HPF:有效性≈0.0062,可靠性≈0.995).
结论:
- 开发的HSC和HPF工具为医院需求评估提供了实际的工具.
- 这些工具通过分析直接利益相关者的反和衡量关键绩效因素来促进服务的改进.
- 该研究为医院管理中的数据驱动决策提供了一个框架.
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