神秘消费的消费者心理学:通过对控制的感知来接受不确定性
1Department of Business Administration, Chung-Ang University, Seoul 06974, Republic of Korea.
Behavioral sciences (Basel, Switzerland)
|May 24, 2024
概括
个人控制能力较低的消费者不太可能购买诸如随机机票等神秘产品. 提供有限的选择增加了对不确定性的欣赏,并提高了对这些有趣的产品的购买意图.
科学领域:
- 消费者心理学 消费者心理学
- 行为经济学是一种行为经济学.
背景情况:
- 消费者在不完全了解产品性质的情况下购买产品的神秘消费是日益增长的趋势.
- 对于营销人员来说,了解消费者与不确定的产品互动背后的心理驱动因素至关重要.
研究的目的:
- 调查消费者个人控制感如何影响他们对神秘产品的感知和购买意图.
- 检查在神秘消费环境中,有限的选择对不确定性和随后的购买意图的评价的影响.
主要方法:
- 通过使用随机机票作为神秘产品的代理进行了两个在线实验.
- 研究1操纵了消费者对个人控制的感觉 (高低).
- 研究2在神秘产品背景下引入了有限的选择选择.
主要成果:
- 低个人控制降低了不确定性的估值,并减少了购买随机机票的购买意图.
- 引入有限的选择选项增强了对不确定性的欣赏.
- 有限的选择对购买意向的积极影响对于最初对不确定性犹不决的消费者来说尤其强烈.
结论:
- 消费者的心理状态,特别是他们对个人控制的感觉,显著影响了他们对神秘消费的参与.
- 限制选择的战略引入可以减轻个人控制能力低的负面影响,并提高不确定的产品的吸引力.
- 调查结果为针对消费者的营销策略提供了实际影响,在神秘产品的背景下.
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