关于沙特阿拉伯虚拟咨询的患者意见:全国跨部门研究
Saad Mohammed AlShareef1, Abdullah Abdulaziz AlWabel2,3
1Department of Medicine, College of Medicine, Imam Mohammad Ibn Saud Islamic University (IMSIU), P.O. Box 7544, Riyadh 13317, Saudi Arabia.
Healthcare (Basel, Switzerland)
|May 24, 2024
概括
在沙特阿拉伯,患者对远程医疗的满意度很高,超过90%的人认为虚拟预约有用和方便. 视频通话特别受欢迎,支持远程医疗服务的扩展.
科学领域:
- 医疗信息学 医疗信息学
- 远程医疗远程医疗
- 患者体验研究 研究研究
背景情况:
- 在沙特阿拉伯,关于患者对远程医疗的看法,全国数据有限.
- 了解影响患者满意度的因素对于改善服务至关重要.
研究的目的:
- 评估患者对沙特阿拉伯远程医疗服务的看法和满意度.
- 确定影响患者对虚拟医疗咨询的看法因素.
主要方法:
- 对沙特阿拉伯916名成年人进行前性横截面研究,这些成年人有虚拟医疗预约.
- 通过调查问卷收集的数据,包括人口统计数据,咨询细节和远程医疗可用性调查问卷.
- 从2023年11月到2024年1月,在沙特阿拉伯进行便利抽样.
主要成果:
- 超过90%的参与者更喜欢虚拟预约,并发现它们有用,方便,易于使用,有效和可靠.
- 97.4%的人表示对他们的远程咨询体验感到满意,尽管存在技术问题.
- 年轻的患者,城市居民,在专科诊所和电话咨询用户的满意度较低.
结论:
- 患者高满意度支持沙特阿拉伯远程医疗的持续扩张.
- 视频通话似乎是虚拟咨询的首选和有效方式.
- 有针对性的教育举措和解决特定患者关注的问题可以进一步提高远程医疗的采用和满意度.
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