心理健康干预的语言调整:用英语和西班牙语的AI启用对话代理 (Wysa) 与用户交互的比较
Dyuthi Nirupama Dinesh1, M Namrata Rao1, Chaitali Sinha1
1Healthcare and Clinical Development, Wysa Inc., Boston, Massachusetts, USA.
Digital health
|May 27, 2024
概括
西班牙语的文化适应的数字心理健康干预 (DMHI) 比英语版本的参与度更高. 这凸显了对不同人群的可访问,语言特定的心理健康支持的需要.
科学领域:
- 数字心理健康数字心理健康
- 计算语言学 计算语言学
- 临床心理学 临床心理学
背景情况:
- 大多数数字心理健康干预 (DMHI) 仅以英语进行,限制非英语发言者的访问.
- 以主导语言提供的服务改善了心理健康结果.
- 会话代理 (CA) 显示出支持非英语人口的潜力.
研究的目的:
- 将AI心理健康应用Wysa的西班牙语和英语版本的用户参与模式进行比较.
- 分析Wysa的痛苦表达和语言偏好.
- 评估文化适应的DMHIs的疗效.
主要方法:
- 采用混合方法的横截面回顾式探索设计.
- 来自10个西班牙语国家的用户分析 (2022年2月至8月).
- 参与度指标的定量分析 (n=2767) 和痛苦表达和语言使用的定性分析 (n=338).
主要成果:
- 与Wysa-English相比,Wysa-Spanish的会话频率显著更高,并披露了更多的应急信息.
- 西班牙语对话较长,用户更喜欢自由文本回复.
- 维萨-西班牙语用户更频繁地表达了负面情绪,自我伤害和自杀念头.
结论:
- 与Wysa-Spanish的高度参与强调了对文化适应的DMHI的需求.
- 语言和文化定制对于改善DMHI在不同人群中的可访问性和有效性至关重要.
- 未来的DMHI发展应该优先考虑语言和文化相关性.
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