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如此可爱,我可以等待:可爱对消费者的耐心的影响
Xiaoran Wang1, Jing Jiang1, Xiadan Zhang2
1School of Business, Renmin University of China, Beijing, China.
Frontiers in psychology
|May 28, 2024
概括
暴露于可爱的东西可以通过培养社会支持感来增加消费者的耐心. 当消费者不受时间压力时,这种影响最强烈,导致更积极的口碑.
科学领域:
- 消费者心理学 消费者心理学
- 营销科学 营销科学
背景情况:
- 等待是一种常见的,压力的消费体验.
- 关于改善消费者耐心的情境因素的研究有限.
研究的目的:
- 为了研究可爱如何影响消费者的耐心.
- 探索感知到的社会支持的调解作用.
- 检查时间压力对这种关系的缓解效应.
主要方法:
- 五项实验涉及1030名参与者.
- 利用了原始化,附加和资源保护理论.
- 员工调解和调节分析.
主要成果:
- 暴露于可爱的东西显著提高了消费者的耐心.
- 感知到的社会支持调解了可爱与耐心的联系.
- 时间压力减轻了效果;可爱只能在时间压力低的情况下使耐心受益.
- 消费者的耐心增加对口碑有积极的影响.
结论:
- 可爱性作为一种情境因素,可以提高消费者的耐心.
- 感知到的社会支持和时间压力是关键的心理机制.
- 调查结果为企业提供了切实可行的策略,以管理消费者等待体验.
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