开发一个远程医疗虚拟诊所系统,用于偏远,农村和服务不足的地区,使用以用户为中心的设计方法
Abby Blocker1, Mohammed Ishaaq Datay2, Joyce Mwangama3
1Division of Biomedical Engineering, Faculty of Health Sciences, University of Cape Town, Cape Town, South Africa.
以用户为中心的设计创建了一个虚拟诊所系统,以改善服务不足地区的医疗保健. 这种远程医疗方法由医疗保健专业人员评估,显示出积极的可用性和改善医疗服务提供潜力.
科学领域:
- 数字健康数字健康
- 远程医疗远程医疗
- 人与计算机的交互
背景情况:
- 虚拟诊所为改善偏远,农村和服务不足地区的医疗保健可及性提供了一个有希望的解决方案.
- 适当的设计对于在这些特定情况下成功实施虚拟诊所系统至关重要.
- 以用户为中心的设计 (UCD) 是一种可用于开发有效虚拟诊所解决方案的方法.
研究的目的:
- 使用以用户为中心的设计方法开发虚拟诊所系统.
- 评估开发的虚拟诊所系统与医疗保健专业人员的可用性.
主要方法:
- 进行了情况分析,包括文献审查,观察和采访,以了解南非公共初级医疗保健设施的背景.
- 基于从情境分析中获得的确定系统要求,开发了一个虚拟诊所系统.
- 可用性测试是在实验室环境中进行的,医生和护士使用健康参与者作为患者的代理,使用系统可用性量表调查和采访进行反.
主要成果:
- 情况分析确定了10个关键主题,导致问题陈述和虚拟诊所的10个系统要求.
- 开发的虚拟诊所系统在100分中平均获得了80.6的系统可用性评分 (好到优秀).
- 参与者的反突出了系统改进的领域,并确定了未来实施的机会.
结论:
- 该研究成功地展示了以用户为中心的设计方法在为服务不足的地区开发远程医疗技术的应用.
- 积极的可用性反强调了UCD在创建增强医疗保健服务提供技术方面的重要性.
- 未来的研究将专注于在现实世界的临床环境中实施开发的虚拟诊所系统.
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