速度,频谱和满意度:对传染病eConsult计划的评估
Justin Hofmann1, Kelci Coe1, Jeremy D Young1
1Division of Infectious Diseases, Ohio State University Wexner Medical Center, Columbus Ohio, USA.
Open forum infectious diseases
|May 30, 2024
概括
一个新的传染病 (ID) 电子咨询计划改善了获得专业护理的机会. 门诊eConsult服务减少了面对面预约的等待时间,并改善了患者获得ID子专业专业知识的机会.
科学领域:
- 传染性疾病 传染性疾病
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
背景情况:
- 获得传染病 (ID) 亚专业护理可能是具有挑战性的.
- 传统的推途径通常涉及长时间等待面对面的约会.
- 电子咨询 (eConsult) 平台为改善访问提供了一个潜在的解决方案.
研究的目的:
- 评估新的门诊传染病 (ID) eConsult计划的实施和早期结果.
- 评估eConsult计划对获得ID子专业护理的影响.
- 测量关键绩效指标,包括eConsult完成时间和患者等待时间.
主要方法:
- 一个门诊IDeConsult计划的前性评估.
- 数据收集包括eConsults的原因,eConsult完成的时间,以及面对面的诊所等待时间.
- 推供应商的满意度在实施后进行评估.
主要成果:
- 该eConsult计划促进了直接访问ID子专业专业知识.
- 实施导致需要亲自评估的患者在诊所等待时间减少.
- 推服务提供者对新的门诊eConsult服务表示满意.
结论:
- 门诊传染病 (ID) eConsult计划有效地改善了获得专业护理的机会.
- 该计划通过直接电子咨询和减少面对面访问的等待时间展示了其好处.
- 门诊eConsults是一个有价值的策略,可以增强ID分专业护理的提供.
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