社交和媒体线索如何诱导直播冲动购买? 从SOR模型的角度来看
Yu Xiang Xia1,2, Seong Wook Chae3, Yi Cai Xiang1,2
1Department of Economics, Jiujiang University, Jiujiang, China.
Frontiers in psychology
|May 30, 2024
概括
现场直播电子商务通过社交和媒体线索推动冲动购买. 快乐和兴奋等情绪反应显著影响消费者的消费者.
科学领域:
- 消费者行为 消费者行为
- 电子商务 技术 技术 电子商务
- 心理学 心理学 心理学
背景情况:
- 现场直播正在改变电子商务,但消费者冲动购买背后的心理机制仍未得到充分探索.
- 了解直播元素如何影响购买决策对于电子商务平台和零售商至关重要.
研究的目的:
- 调查直播环境线索对在线冲动购买行为的影响.
- 检查这种关系中快乐,兴奋和感知不确定性的调解作用.
主要方法:
- 利用刺激-有机体-反应 (SOR) 框架来建模社会 (流媒体,同行) 和媒体 (生动性,真实性) 线索的影响.
- 收集了403名消费者的调查数据,并使用SPSS和部分最小平方 (PLS) 进行分析.
主要成果:
- 现实性和流媒体互动减少了不确定性和增强了快乐;生动性和同行互动增加了兴奋和愉悦.
- 快乐,兴奋和感知不确定性作为冲动购买的冲动的平行和反向调解者.
- 情绪因素 (快乐,兴奋) 在冲动购买上表现出比认知因素更强大的影响.
结论:
- 现场直播线索显著影响消费者的情绪和感知,最终推动冲动购买.
- 为优化直播策略提供可操作的见解,以提高消费者参与度和商业价值.
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