感知到缺乏仁慈如何损害对人工智能管理的信任
Mingyu Li1, T Bradford Bitterly1
1Department of Management, HKUST Business School, Hong Kong University of Science and Technology.
The Journal of applied psychology
|May 30, 2024
概括
员工对人工智能 (AI) 管理的信任不如人类管理,因为AI被视为不那么仁慈的. 这种效应在需要高度同情心的工作中更为强烈,影响了人工智能采用.
科学领域:
- 组织行为 组织行为
- 人与计算机的交互
- 人工智能伦理学 人工智能伦理学
背景情况:
- 组织越来越多地使用人工智能 (AI) 进行管理功能.
- 了解员工对人工智能管理的信任对于成功实施至关重要.
- 现有研究强调了领导者善意对信任的重要性.
研究的目的:
- 调查影响员工对人工智能管理信心的因素.
- 为了比较人工智能管理与人类管理在仁慈,能力和诚信方面的看法.
- 检查同情需求在员工对人工智能或人类管理的偏好中所扮演的角色.
主要方法:
- 一项预先注册的实地研究调查了中国大陆的400名配送司机.
- 三项预先注册的实验共涉及2,350名参与者.
- 对感知AI能力和完整性进行控制的统计分析.
主要成果:
- 人工智能管理被认为不如人类管理.
- 较低的感知善意对人工智能管理的信任产生了负面影响.
- 员工更喜欢在高同情需求的环境中进行人力管理.
结论:
- 感知到的善意是员工对人工智能管理的信任的一个关键因素.
- 共感需求显著影响人类和人工智能经理之间的偏好.
- 研究结果为人工智能管理的采用提供了理论和实际见解.
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