在埃塞俄比亚亚的斯亚贝巴的服务用户中,救护车服务满意度水平和相关因素
Fisseha Zeleke Asfaw1, Ayalnesh Zemene Yalew2, Mezgebu Godie2
1Department of Emergency and Critical Care, Saint Paul Hospital Millennium Medical College, Addis Ababa, Ethiopia. fissehazeleke@gmail.com.
BMC emergency medicine
|May 30, 2024
概括
在亚的斯亚贝巴,医院前救护车服务的满意度很低,只有21.5%的用户满意. 影响满意度的关键因素包括人员的表现,响应时间和使用的救护车类型.
科学领域:
- 紧急医疗 紧急医疗
- 医疗保健管理的管理
- 公共卫生 公共卫生
背景情况:
- 医院前救护车服务是医疗保健的关键组成部分,直接影响患者的期望.
- 客户满意度反映了医疗服务的质量和适当性.
- 对于救护车服务的低满意度是埃塞俄比亚等发展中国家未能解决的问题.
研究的目的:
- 评估埃塞俄比亚亚的斯亚贝巴的救护车服务用户的满意度.
- 确定与用户对医院前紧急医疗服务的满意度相关的因素.
主要方法:
- 一项涉及410名参与者的横截面研究在亚的斯亚贝巴的五家政府医院进行.
- 面对面的退出面试是使用预先测试的问卷进行的.
- 数据分析涉及后勤回归来确定满意度的重要预测因素.
主要成果:
- 只有21.5%的受访者表示对获得的救护车服务感到满意.
- 在满意度和年龄,月收入,救护车响应时间,救护车类型和以前使用救护车之间发现了显著的关联.
- 救护人员的表现,现场治疗和呼叫操作员的互动是重点关注的关键领域.
结论:
- 在亚的斯亚贝巴,用户对救护车服务的满意度特别低.
- 改善救护车人员的表现,响应时间和呼叫操作员培训是必不可少的.
- 解决诸如年龄,收入和以前的服务经验等因素可以提高用户的整体满意度.
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