对于门诊分发服务的质量指标系统的可行性和可靠性
Andrea Jetzú Bautista Gómez1,2, Maricela López Orozco1, Liliana Barajas Esparza1
1Department of Pharmaceutical Services, Hospital H+ Querétaro, Queretaro, Mexico.
Drugs in context
|May 31, 2024
概括
这项研究评估了墨西哥医院儿科门诊药物分发的质量指标. 虽然可靠性很好,但可行性各不相同,突出了数据收集的挑战,但为更广泛的实施提供了解决方案.
科学领域:
- 卫生系统和服务研究研究 卫生系统和服务研究
- 药品服务管理管理 药品服务管理
- 儿科药房实践 儿科药房实践
背景情况:
- 持续的质量评估对于药物发行服务至关重要.
- 质量指标是管理和评估医疗保健服务进展的重要工具.
- 实施可靠的测量工具对于确保服务质量至关重要.
研究的目的:
- 确定儿童门诊药物发行质量指标系统的可行性.
- 评估拟议的质量指标系统的可靠性.
- 在两个墨西哥医院评估这些指标.
主要方法:
- 在一年的时间里,进行了一项微层卫生系统和服务发展研究.
- 可行性通过评估可用数据的可计算指标来追溯评估可行性.
- 使用观察者间协议研究 (卡帕统计) 确定可靠性.
主要成果:
- 在这两家医院,所有的结构指标都是可行的.
- 在两家医院之间,过程和结果指标的可行性差异很大.
- 不可行性归因于初级数据文档不足和缺乏患者满意度工具.
结论:
- 尽管存在可行性挑战,但提出的解决方案允许使用所有15个参考指标.
- 证明了质量指标的可靠性.
- 数据表对于制药服务中生成有效可靠的质量指标至关重要.
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