影响游戏品牌忠诚度的影响因素
Xuanze Zhao1,2, Toonghai Sam2, Xia Zhang1
1Information Department, Zhejiang University of Finance and Economics Dongfang College, Yangshan Road No.2, Chang'an street, Haining, 314408, Zhejiang, China.
Heliyon
|May 31, 2024
概括
游戏体验,互动和印象建立了玩家的信任,这完全推动了品牌忠诚度. 像性别和年龄这样的玩家人口统计学并不显著地改变游戏行业中的这种关系.
科学领域:
- 消费者心理学 消费者心理学
- 数字营销 数字营销 数字营销
- 游戏研究 游戏研究
背景情况:
- 品牌忠诚对于在竞争激烈的游戏行业中取得持续成功至关重要.
- 了解玩家忠诚度的心理驱动因素对于有效的营销策略至关重要.
研究的目的:
- 研究游戏过程中游戏玩家对品牌忠诚度的影响机制.
- 分析游戏信任在游戏体验和品牌忠诚之间的关系中扮演的调解角色.
- 探索玩家人口统计学对该机制的潜在缓解影响.
主要方法:
- 在中国江省,对游戏玩家进行了问卷调查.
- 使用结构方程建模 (SEM) 来分析假设的关系.
- 使用统计分析来测试调解和适度假设.
主要成果:
- 游戏体验,互动和印象与游戏信任有显著的正相关性.
- 游戏信任被发现是游戏品牌忠诚度的重要积极预测因素.
- 游戏信任充当了完整的调解者,充分解释了体验,互动和印象对品牌忠诚度的影响.
- 发现玩家性别和年龄的缓解效应并不显著.
结论:
- 游戏信任是一个关键因素,它完全调解了积极游戏体验对品牌忠诚度的影响.
- 营销策略应侧重于通过沉浸式体验和有意义的互动来增强玩家的信任.
- 年龄和性别等人口统计因素并没有显著地调节由信任驱动的核心忠诚度建设过程.
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