非正式护理人员如何支持物理治疗,心力衰竭和癌症的视频咨询:使用语言民族学的定性研究
Lucas Martinus Seuren1,2, Sara Shaw1
1Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, United Kingdom.
Journal of medical Internet research
|May 31, 2024
概括
非正式护理人员对于安全和可行的视频咨询至关重要,特别是对于有复杂需求或技术技能有限的患者. 他们的支持促进了沟通,克服了远程护理的挑战.
科学领域:
- 医疗保健提供 医疗保健提供
- 数字健康数字健康
- 患者支持 患者支持
背景情况:
- 非正式护理人员对患者护理和医疗保健服务做出了重大贡献.
- 视频咨询旨在改善患者获得护理的机会.
- 视频咨询对非正式照顾者的角色和需求的影响尚未得到充分研究.
研究的目的:
- 调查非正式护理人员在视频咨询期间支持患者和临床医生的作用.
- 确定非正式护理人员在远程护理环境中所面临的具体任务和挑战.
主要方法:
- 用语言民族学分析了英国7个临床环境中的52次视频咨询和参与者采访.
- 检查了非正式护理人员进行的互动,技术和临床工作.
- 专注于沟通和支持视频介导的互动.
主要成果:
- 只有23%的视频咨询涉及非正式护理人员.
- 护理人员促进了技术使用,解决了沟通问题,并协助身体检查.
- 护理人员提供了一个安全网,特别是对于脆弱的患者或那些有流动性问题的人.
结论:
- 非正式的护理人员对于视频咨询的安全性和可行性至关重要.
- 支持系统和研究应该承认非正式护理人员在数字医疗保健中的重要作用.
- 视频咨询指南必须纳入非正式护理人员的需求和贡献.
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