在卫生系统内将门诊药房转换为邮购药房
Michael L Eagon1, Karen C Thomas2, Cedomir Micic2
1Department of Pharmacy, The University of Texas Medical Branch, Galveston, TX, USA.
概括
将门诊药房转换为邮购药房增加了处方量. 战略规划,包括标准运营程序和员工参与,是成功转型的关键.
科学领域:
- 药房运营 药房运营 药房运营
- 医疗保健管理的管理
背景情况:
- 一个卫生系统发现了重新利用现有的门诊药房的机会.
- 目标是建立一个新的门诊药房,并将以前的空间转换为一个闭门的邮购药房.
研究的目的:
- 描述将门诊药房转换为封闭门的邮购设施的过程.
- 评估这种转换对处方量,收入和员工参与度的影响.
主要方法:
- 该项目分为三个阶段进行:改造前,改造后和改造后.
- 关键活动包括标准化工作流程,制定标准操作程序 (SOP),改进自动化和定义人员配置指标.
- 使用调查来衡量员工的参与度,并跟踪处方量和收入等结果.
主要成果:
- 门诊药房转换为封闭式邮购模式已成功完成.
- 在转换后,观察到总处方量显著增加.
- 还测量了关键业绩指标,如总收入和员工参与度.
结论:
- 一家门诊药房的战略转换为邮购服务取得了成功.
- 制定一个全面的行动计划,建立标准操作程序和吸引员工是关键的成功因素.
- 这一举措证明了在卫生系统内优化药房运营的可行模式.
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