在医生的沟通和患者的满意度之间,医生的同情心的调解作用
Maham Arshad1, Shyamkumar Sriram2, Saira Khan1
1National Institute of Psychology, Quaid-I-Azam University, Islamabad, Pakistan.
Journal of family medicine and primary care
|June 3, 2024
概括
医生的同理心显著调解了沟通和患者满意度之间的联系. 在医生与患者关系中增强同情心和沟通可以改善患者的结果和信任.
科学领域:
- 医学沟通 医学沟通
- 患者心理学 患者心理学
- 医疗保健的质量 医疗保健的质量
背景情况:
- 有效的医生沟通对于强大的医生患者关系至关重要.
- 医生同情心是患者沟通的关键组成部分.
- 医生同情,沟通和患者满意度之间的准确关系需要进一步澄清.
研究的目的:
- 调查医生同情心在医生沟通和患者满意度之间的关系中扮演的调解角色.
主要方法:
- 在伊斯兰堡和拉瓦尔宾迪的公立和私立医院的238名参与者进行了一项横截面研究.
- 使用通信评估工具,患者对医生的同情感的感知和患者满意度表收集数据.
- 采用了有目的的方便抽样,获得了道德认可和知情同意.
主要成果:
- 医生同情心被发现在医生沟通技巧和患者满意度之间发挥着重要的调解作用.
- 在医生的沟通技巧,同情心和患者满意度之间观察到显著的正相关性.
结论:
- 提高医生的同情心和沟通技巧可以提高患者的满意度.
- 在医生与患者关系中培养信任,互动和同理心对于以患者为中心的护理和减少医疗失误至关重要.
- 医生同情心在沟通-满意度动态中起着关键的调解作用.
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