一项关于虚拟急诊部护理经验的定性研究,该研究涉及到配资应得的人口
Justin N Hall1,2,3,4, Abirami Vijayakumar3, Logan Reis3
1Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.
PloS one
|June 4, 2024
概括
虚拟急诊室 (ED) 为需要公平的群体提供了一个安全的空间,绕过了面对面的负面照顾经历. 然而,需要有针对性的宣传,以改善获得和解决某些健康问题的局限性.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康 公平数字健康
- 质量健康研究 质量健康研究
背景情况:
- 需要公平的群体面临着独特的障碍,无法获得医疗保健,包括急诊室 (ED).
- 虚拟护理模型提供了潜在的解决方案,但需要对不同群体的可访问性和患者体验进行检查.
研究的目的:
- 探索来自公平应得社区的患者在加拿大多伦多进入虚拟急诊室 (ED) 的经验.
- 为了确定这些人群的虚拟护理获取和满意度的障碍和促进者.
主要方法:
- 采用半结构面试的定性研究,对来自配当社区的36名患者和7名家庭护理人员进行了半结构面试.
- 专题分析用于分析关于访问,需求,期望和改进领域的访谈数据.
主要成果:
- 参与者报告了过去与个人ED护理的负面经验,理由是歧视和文化不敏感.
- 虚拟ED被认为是社会和文化安全的替代方案,避免了压力的等待室环境.
- 虚拟护理不适合所有需要体检的情况;需要在特定社区提高对该服务的认识.
结论:
- 虚拟ED可以为配当人口提供安全和可访问的替代传统紧急护理.
- 进一步的研究和有针对性的宣传是必要的,以优化对不同患者群体的虚拟护理的可访问性和有效性.
- 解决物理评估虚拟护理的局限性,促进服务意识是未来的关键方向.
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