在乌干达实施精神健康医院呼叫中心服务:以用户为中心的设计方法
Johnblack K Kabukye1,2, Rosemary Namagembe3, Juliet Nakku4
1SPIDER - The Swedish Program for ICT in Developing Regions, Department of Computer and Systems Sciences, Stockholm University, Stockholm, Sweden.
JMIR human factors
|June 6, 2024
概括
在乌干达开发和评估了一项数字健康干预措施,以改善心理健康护理的获取. 这种以用户为中心的服务,包括交互式语音响应和同行支持,尽管资源有限,但表现出了积极的接待.
科学领域:
- 数字健康干预措施 数字健康干预措施
- 全球心理健康全球心理健康
- 卫生系统研究 卫生系统研究
背景情况:
- 心理健康状况是一个重大的全球公共卫生挑战,乌干达面临着巨大的治疗差距和独特的社会文化障碍.
- 现有的挑战包括有限的设施,未满足的信息需求,照顾者的负担,财务限制和耻辱感.
研究的目的:
- 描述一项旨在提高乌干达心理健康护理可访问性的数字健康干预措施的开发和形成性评估.
- 通过利用技术来解决治疗差距,以克服地理和社会文化障碍.
主要方法:
- 一种定性,以用户为中心的设计方法,结合了设计科学研究原则.
- 与65个利益相关者 (患者,护理人员,提供者,专家) 进行焦点小组讨论,以收集有关精神疾病,数字干预和服务需求的见解.
- 数字解决方案的代共同创建和试点,以实施研究综合框架为基础.
主要成果:
- 确定了对用户友好,负担得起,24小时,7天,7天可访问的精神卫生服务的关键需求,并保证匿名.
- 开发了一个医院呼叫中心服务,通过交互式语音响应和与专业人员和同行支持工作者进行实时通话提供心理健康信息和建议.
- 推出后的数据显示了显著的参与,用户反是积极的,特别是欣赏同行支持,尽管一些高级功能受到资源的限制.
结论:
- 一种系统的,理论驱动的方法成功地为乌干达开发了一种适合环境的数字心理健康解决方案.
- 该干预措施显示出具有积极影响的潜力,其积极的接待证明了这一点.
- 未来的研究应该专注于解决局限性和评估长期临床结果.
关键词:
非洲 非洲 非洲在非洲,非洲人是非洲人.乌干达 乌干达 乌干达 乌干达 乌干达我们的态度 态度 态度 态度 态度他们的态度和态度.提高认识 提高意识呼叫中心的呼叫中心.呼叫中心的呼叫中心.呼叫中心的呼叫中心.呼叫中心的呼叫中心.共同创建的共同创建的共同创造 共同创造设计 设计 设计 设计数字健康数字健康数字干预是指数字干预.数字干预是数字干预.数字化解决方案数字化解决方案数字化解决方案数字化解决方案经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验经验.焦点小组是一个重点小组.焦点小组是一个重点小组.移动健康 移动健康 移动健康 移动健康精神的精神的精神的精神的精神.心理健康 心理健康移动健康的移动健康手机电话 手机电话手机电话意见 意见 意见 意见感知 感知 感知 感知感知 感知 感知 感知这是一个前景,一个视角,一个视角.这就是前景,前景,前景.质量上的影响是有质量的.服务服务服务服务服务服务.服务是服务的服务.以用户为中心,以用户为中心.以用户为中心,以用户为中心.
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