治疗性胃切除术后的胃癌患者的问答聊天机器人:开发和评估用户体验和性能
1Author Affiliations: Department of Nursing, Samsung Medical Center (Dr Kim), Seoul; and College of Nursing & Interdisciplinary Graduate Program of Medical Informatics, Seoul National University (Dr Park), Seoul, Republic of Korea.
Computers, informatics, nursing : CIN
|June 11, 2024
概括
一个新的聊天机器人,胃FAQ,为术后胃癌患者提供即时,准确的信息. 这个工具通过有效地回答常见问题来支持自我管理.
科学领域:
- 在瘤学瘤学.
- 医疗信息学 医疗信息学
- 自然语言处理自然语言处理.
背景情况:
- 手术后胃癌患者面临的挑战是如何管理症状的日常生活.
- 需要为患者的自我管理提供可访问,可靠的信息.
研究的目的:
- 开发和评估一个基于知识的问答 (QA) 聊天机器人,用于术后胃癌患者的自我管理.
- 评估开发的聊天机器人的用户体验和性能.
主要方法:
- 分析了在线论坛,临床指南和自然语言处理常见问题中的QA文本.
- 开发了一个命名实体分类系统 (7个超级概念,4544个子概念,1415个同义词).
- 创建了一个知识库,将用户的意图与专家的答案和资源联系起来 (677个意图,QA对).
主要成果:
- 开发了聊天机器人"胃FAQ",结合了分类和知识库.
- 用户体验评估 (N=56) 显示了高效率 (4.41/5.00) 和整体积极的评分.
- 聊天机器人性能指标:85.2%的准确度,87.6%的精度,96.8%的回忆率和92.0%的F-score.
结论:
- 胃FAQ为术后胃癌患者提供了一个可行的选择,他们需要立即,准确的自我管理信息.
- 聊天机器人表现出强大的性能和积极的用户体验,支持患者的自我护理.
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