家庭健康史聊天机器人的用户体验:定量分析
Hiral Soni1, Heath Morrison1, Dinko Vasilev1
1Doxy.me Research, Doxy.me Inc., Rochester, NY, USA.
Health informatics journal
|June 12, 2024
概括
了解像ItRunsInMyFamily.com这样的家庭健康史 (FHx) 工具上的用户行为是关键. 这项研究分析了用户体验数据,以找到改善FHx收集和遗传性癌症风险评估的领域.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 公共卫生 公共卫生
背景情况:
- 家庭健康史 (FHx) 对于评估健康风险至关重要,但FHx收集工具的用户体验 (UX) 尚未得到充分研究.
- ItRunsInMyFamily.com (ItRuns) 是为了促进FHx收集和遗传性癌症风险评估而开发的.
研究的目的:
- 量化分析ItRuns FHx收集工具的用户体验.
- 通过用户体验分析来识别用户行为和改善工作流程的领域.
主要方法:
- 2019年11月,一项公共卫生运动通过ItRuns促进了FHx收集.
- 软件远程测量被用来跟踪用户放弃和花在ItRuns平台上的时间.
主要成果:
- 在11,065名用户中,38.91%完成了评估.
- 在"介绍" (32.82%) 和"邀请朋友" (29.03%) 部分,放弃率最高.
- 完成时间中位数为636秒,其中大部分时间花在了研究癌症史和家族癌症史上.
结论:
- 客观的用户行为数据对于增强ItRuns工作流程至关重要.
- 提高FHx收集工具的用户体验可以提高参与度和数据完整性.
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