评估印度东北部COVID-19幸存者的患者满意度:一个跨部门研究
Shazina Saeed1,2, Farah Niazi3, Karuna Nidhi Kaur3
1Amity Institute of Public Health and Hospital Administration, Amity University, Noida, India.
Frontiers in medicine
|June 14, 2024
概括
印度东北部COVID-19幸存者的患者满意度通常是积极的,特别是在沟通和护理质量方面. 然而,医疗保健的负担能力和及时性仍然是关键问题,需要有针对性的干预措施.
科学领域:
- 医疗保健质量评估 医疗保健质量评估
- 以患者为中心的护理
- 公共卫生研究 公共卫生研究
背景情况:
- COVID-19幸存者具有独特的长期医疗保健需求.
- 患者满意度对于评估和改善医疗保健质量至关重要.
- 印度东北部仍然是患者满意度研究中未被充分探索的地区.
研究的目的:
- 调查印度东北部COVID-19幸存者的患者满意度.
- 确定影响该地区对医疗保健服务满意度的因素.
- 为增强以患者为中心的护理和服务提供提供见解.
主要方法:
- 简单的随机抽样技术用于参与者选择.
- 通过使用半结构化调查问卷进行电话采访收集数据.
- 患者满意度问卷-18 (PSQ-18) 用于评估七个子尺度的满意度.
主要成果:
- 观察到COVID-19疫苗接种的接受率很高.
- 一般来说,患者对医生与患者的沟通和医疗护理质量的满意度是积极的.
- 对医疗保健的可负担性和及时性存在担忧,受区域和社会经济因素的影响.
结论:
- 印度东北部的患者满意度水平通常很好.
- 在医疗保健负担能力和及时性方面的持续挑战需要有针对性的干预措施.
- 区域差异和社会经济因素对患者满意度产生重大影响.
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