儿科护理志愿服务:从COVID-19大流行中吸取教训
Megan Kellett1, Hannah Baek1, Taylor B Sewell1,2
1Project Sunshine, Inc., New York, USA.
Journal of patient experience
|June 17, 2024
概括
由于COVID-19大流行扰乱了儿科志愿者活动,促使Project Sunshine推出了一个虚拟平台TelePlay. 这种创新方法减少了患者的焦虑,并扩大了志愿者参与,为未来的儿科护理建立了一个混合模式.
科学领域:
- 儿科医疗保健 儿科医疗保健
- 志愿服务研究 志愿服务研究
- 公共卫生创新 公共卫生创新
背景情况:
- 随着COVID-19大流行,在儿科护理机构的传统面对面志愿者活动受到重大影响.
- 由于安全问题和访问限制,世界各地的医院面临着志愿者参与的挑战.
- 太阳之光项目是一个非营利组织,历史上一直依靠个人志愿者来支持住院儿童和家庭.
研究的目的:
- 探索COVID-19大流行对儿科护理志愿者的影响.
- 突出"阳光计划"的适应性策略,以应对与流行病相关的干扰.
- 评估虚拟志愿服务作为支持儿科患者的手段的有效性.
主要方法:
- 阳光项目从面对面的志愿服务转向虚拟的志愿服务,推出了TelePlay在线平台.
- 电话播放提供了现场互动会议,将训练有素的志愿者与儿科患者联系起来.
- 从护理人员那里收集了关于患者在TelePlay会话之前和之后的焦虑水平的试点数据.
主要成果:
- 护理人员报告说,在TelePlay会议 (p < 0.001) 之后,儿科患者的焦虑显著减少 (p < 0.001).
- 虚拟模型成功地解决了在医院限制期间患者支持的需求.
- TelePlay展示了灵活性和可访问性,克服了志愿者和患者的地理障碍.
- 该倡议扩大了对在家中面临孤立的儿童的支持.
结论:
- 虚拟志愿服务,以TelePlay为例,为儿科患者的支持提供了一个可行的和有效的解决方案.
- 疫情加快了在医疗保健中采用创新,灵活的志愿者模式.
- 阳光项目的混合方法整合了虚拟和实体志愿服务,以满足不断变化的需求.
- 这种可适应的模型增强了志愿者参与和儿科护理中的患者满意度.
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