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自助支持:从用户的角度看阿尔茨海默病电话
Alexander Kurz1, Ina Maria Fischer1, Vildan Dogan1
1Department of Psychiatry and Psychotherapy, School of Medicine, Technical University of Munich, Germany.
German medical science : GMS e-journal
|June 17, 2024
概括
对于痴呆症护理人员的电话咨询在德国是非常令人满意的,特别是在同情的沟通和专业能力方面. 建议进行进一步的评估,以评估阿尔茨海默氏症患者提供的建议的实施情况.
科学领域:
- 老年学是一门学科.
- 公共卫生 公共卫生
- 社会工作 社会工作 社会工作
背景情况:
- 痴呆症患者的非正式照顾者需要强大的支持系统.
- 电话咨询服务为德国的痴呆症护理人员提供了一个至关重要的,但被低估的资源.
研究的目的:
- 评估电话咨询对非正式痴呆症护理人员的质量和有效性.
- 评估阿尔茨海默病电话服务是否符合质量标准,并满足呼叫者的需求.
主要方法:
- 在线调查对201名阿尔茨海默氏病患者的用户进行了咨询后的电话服务.
- 该调查评估了对沟通,能力,可访问性和提供的信息的满意度.
主要成果:
- 报告的高呼叫者满意度,特别赞扬同情的沟通和专业能力.
- 超过75%的呼叫者对所收到的信息完全满意.
- 近一半的受访者表示,他们相信这项建议能解决他们的问题,但有14%的受访者表示,他们对其实施不确定.
结论:
- 阿尔茨海默病热线电话是德国痴呆症护理的重要组成部分.
- 该服务为国家痴呆症战略做出了重大贡献.
- 对辅导建议的实施进行进一步的研究是有必要的,利用重复呼叫者的反.
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